CONFIDENTIALITY AND PRIVACY POLICY
At G&H, we strongly believe in protecting the personal information of our customers, employees, and representatives (hereinafter referred to as "you", "your"). We are subject to the Act respecting the protection of personal information in the private sector, and as such, we are committed to maintaining the confidentiality of the personal information we collect in the course of our activities, including G&H Logistics Inc., G&H Warehousing Inc. and G&H Equipment Inc. (hereinafter referred to as "we", "us", "our", "G&H" or "the G&H Group").
Our Privacy Policy (the "Policy") is intended to inform you of our practices regarding the collection, use, disclosure, and retention of personal information. By choosing to provide us with personal information (whether through our website, customer portal, email, in person, or by phone), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance with it, for the purposes set out below.
DEFINITIONS
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our website or parts thereof.
- Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website, among its many uses.
- Device means any device - a computer, cell phone or digital tablet - that can access the Website.
- Information or Personal Data means any information or information relating to an identified or identifiable individual.
- Service Provider means any natural or legal person who processes such data on behalf of G&H. These are third-party companies or individuals retained by G&H to facilitate the Service, to provide the Service on behalf of G&H, to perform services related to the Service, or to assist the G&H Group in analyzing how the Service is used.
- Third Party Service means any website or social networking site through which a user can log in or create an account to use the Service.
- Usage Data means data collected automatically, whether generated using the website or by the website infrastructure itself (e.g., the duration of a visit to a page).
- Website means G&H’ s website accessible at https://www.ghlogistics.ca
- User means the individual accessing or using the Website, or the company or legal entity on whose behalf such individual is accessing or using the Website, as the case may be.
- We may use cookies to collect usage data and improve your experience on our website. We may also use third-party services, such as Google Analytics
CONSENT
We are committed to protecting the privacy of our users and we collect and use personal information only with their consent and to the extent permitted or required by law.
By using our website located at https://www.ghlogistics.ca, or by providing us with personal information, you agree to the terms of our Privacy Policy and consent to the collection and use of your personal information in accordance with this policy.
You may withdraw your consent at any time, except where this is restricted by applicable law or contracts. We will inform you of the consequences of such withdrawal, including the possibility that we may not be able to supply a product or process a request. Please note that your decision to withdraw your consent will be recorded in our records.
In certain circumstances, we may collect, use or disclose personal information without your consent. This may occur when legal, medical, or security reasons make it impossible or impractical to obtain your consent, or when the information is collected in connection with an investigation of possible breach of contract, fraud prevention or detection, or law enforcement purposes.
COLLECTION AND USE OF YOUR PERSONAL INFORMATION
When you use our website, we may ask you to provide us with certain personal information that can be used to contact or identify you. This information may include, but is not limited to:
- Contact information such as name, address, email address, and phone number;
- Marketing communication preferences and related information, such as feedback and responses to surveys or the like;
- Recruitment-related information, such as your curriculum vitae, education and employment history, details of your professional affiliations, and other information relevant to potential recruitment or association with the G&H Group;
- Usage Data may include information such as your device's IP address, the type of browser you are using, browser version, the pages of our website you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data;
- If you access our website through a mobile device, we may automatically collect certain information, including the type of mobile device you use, the unique identifier of your mobile device, the IP address of your mobile device, the operating system of your mobile device, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data.
- We may also collect information that your browser sends when you visit our website or access our website via a mobile device.
- Any other personal information provided. Please note that if you provide us with personal information about other individuals (such as your customers, directors, officers, shareholders, employees, or beneficial owners), you must ensure that you have given those individuals appropriate notice that you are providing us with their information and that you have obtained their consent to such disclosure.
WE MAY USE YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:
G&H's collection, use and disclosure of personal information will be limited to that which is necessary for the purposes for which it is collected.
The G&H Group collects personal information for a variety of reasons, including:
- Respond to your requests;
- Complete your registration for an event, training, newsletter, upload to our website or register for a webinar you wish to attend;
- The management of our human resources and service agreements;
- Respect your withdrawal choices;
- To operate, maintain, improve, and provide any features of the Website, to provide the services and information you request, to respond to comments and questions, and to provide support to users of the Website;
- To provide and improve our website, to understand how users interact with our website, and to personalize your online experience. In addition, we may use your information to manage your account as a user of the website, including to provide you with access to various features and to respond to your requests.
- We may also use your information to send you marketing communications or to notify you of any important changes to our website or business. Please note that we will not share your information with third parties for their marketing purposes unless you expressly consent to this;
- Send information, special offers, and news about our products, services, and events like those you have already purchased or that have piqued your interest in accordance with applicable laws regarding commercial electronic messages. If you no longer wish to receive such communications, you may unsubscribe at any time by following the instructions provided in our emails or by contacting us directly.
ACCURACY OF INFORMATION
We make every effort to ensure that your personal information is as accurate and complete as necessary for the purposes for which it is collected, used, or disclosed.
USE OF COOKIES AND GOOGLE ANALYTICS
We use tracking technologies such as cookies, beacons, and scripts to improve and analyze our website. We use session and persistent cookies for a variety of reasons, including to provide the services available on the website, to authenticate users, to personalize the user experience, and to track website traffic and usage information.
Some cookies are essential to provide the requested services and to prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as logins and language preferences, to improve the user experience.
We also use persistent tracking and performance cookies to track website traffic information and to test new pages, features, or functionality of the website to observe user reaction. These cookies may be administered by third parties and may directly or indirectly identify you as an individual visitor.
You can set your browser to refuse cookies or to be notified when a cookie is being sent. However, please note that some parts of our website may not function properly if you refuse cookies.
ANALYTICAL DATA
We may use third parties, such as Google Analytics, to help us collect and analyze information about the sections visited on the Website to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Download page of the browser add-on for deactivation of Google Analytics.
You can also read the privacy policy of Google Analytics by clicking on the following link: Privacy Policy and Terms of Use – Google.
CONVERSION PIXELS
Conversion pixels, also known as "clear GIFs" or "pixel tags," are tiny images, usually a single pixel, that can be placed on a web page or in an email to tell us when you viewed that page or opened that email and to analyze response rates.
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
We will only retain your personal data for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes, and to enforce our legal policies.
We will also retain usage data for internal analytics purposes. This data is usually stored for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to retain it for a longer period.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Your data, including your personal data, is processed in our operational offices and in any other location where the parties involved in such processing (such as our service providers) are located. This means that this information may be transferred to computers located outside of your state, province, country, or other governmental authority where data protection laws may differ from those in your jurisdiction. As a result, in certain circumstances, foreign governments, courts, law enforcement or regulatory bodies may be permitted access to personal data collected and held under our control.
By using our website, you consent to this transfer. We will take all necessary steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to any organisation or country without adequate controls in place, including about the security of your personal data and other personal information.
SALE OR TRANSFER OF BUSINESS OR ASSETS
When a business is sold or transferred, your personal data may also be transferred to the acquirer or beneficiary of the assets. If this happens, we will require the acquirer to use your personal data in accordance with this Privacy Policy. This includes the use of your personal data only by the acquirer and its affiliates. If we are involved in a reorganisation, dissolution or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will endeavour to protect your personal data and notify you of any transfers to the extent required by applicable law.
SECURITY OF YOUR PERSONAL INFORMATION
We have put in place appropriate physical, technical, and administrative security measures to protect the personal data you provide to us from unauthorized access, use, or disclosure. These measures are regularly re-evaluated and improved to ensure the optimal protection of your data.
While we will do everything, we can protect your personal data, it is important to keep in mind that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee their absolute safety.
It's also important to note that we can't be held responsible for any personal data you share with other users or post in public areas such as our blogs. These public areas can be viewed or viewed by anyone visiting our website and are therefore not covered by this policy.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. When you follow these links, you will leave our website. Information exchanged at that time is no longer subject to our Privacy Policy. We recommend that you read the privacy statements of other websites you visit before providing any information.
CHILDREN'S PRIVACY
We do not knowingly collect or solicit personal information from children under the age of 13. By using our website, you represent that you are at least 13 years of age. If you are under the age of 13, please do not attempt to send any personal information to us. If we discover that we have inadvertently collected personal information from a user under the age of 13, we will attempt to immediately delete that information from our files and folders. We also encourage underage users of the Website who are 13 years of age or older to seek permission from their parents or guardians before sending any information about themselves over the Internet.
If you believe that a child under the age of 13 has provided us with personal information, please contact us using the contact information provided in the next section.
YOUR RIGHTS
You have the right to know whether we hold any personal information about you and to see that information. You also have the right to ask how we collected your information, how we used it, and to whom it may have been disclosed.
Subject to applicable law, upon receipt of a written request from an individual and after verification of the individual's identity, we will inform the individual if we hold personal information about him or her and disclose that information to the individual.
We may deny an individual access to their information in accordance with applicable laws, in which case we will give reasons for denying them.
Any request for access to information or requests for amendments may be sent to the person responsible for the protection of personal information at the following address:
Privacy Officer: Zoée Collin-Couture
Phone: 418-878-7165 # 222
Email: [email protected]
By mail: 75 Rue de Hambourg, Saint-Augustin-de-Desmaures (Québec), G3A 1S6
COMPLAINTS AND CONCERNS
If you are not satisfied with the response of our Privacy Officer, you may contact a member of G&H's management.
CHANGES TO THE PRIVACY POLICY
We may change this policy from time to time and we will post the most current version online. We encourage you to periodically review this Privacy Policy to stay informed of any changes.
Last updated: November 29, 2023